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Feifei: Hello! I’m Feifei and this is 6 Minute English, with me is Neil. How are you Neil?
Neil: Ah… tell you what, I’m going to write a very strong letter to the train company – it took 4 hours to get to work today.
Feifei: I know, it took me ages yesterday as well.
Neil: Well, it’s a good thing we’re looking at complaining in today’s programme! Whether you’re making a complaint or you’re dealing with an unhappy customer, we’ll be looking at useful language and also some dos and don’ts, but first I have a question for you Feifei –
Feifei: Go on then…
Neil: What do you think more people complain about? Is it transport or shopping?
Feifei: Based on what we just talked about, I’d go for transport.
Neil: Well, according to the UK website HowtoComplain.com, almost 17% of customer complaints in the UK are about transport and travel, compared with the shopping and retail sector which receives about 25% of complaints. So Feifei you were absolutely wrong about that one, I’m afraid.